Question 1

How long does delivery take?

Accepted Answer

We deliver all over the country. Delivery takes 1-2 business days to one of the main centres and up to 4 days to outlying areas.Please make sure you let us know when you need the dress so we can do our best to get it to you before your event.

Question 2

Does Gelique make custom designs?

Accepted Answer

Gelique offers custom dresses. These are quoted on based on your requirements.However, our Build A Dress range can be customized according to your preferences. This way we don't have to charge you for the hours in making up a pattern just for you, but you can still design and create your own bespoke garment.

Question 3

What fabrics do you use?

Accepted Answer

We offer a wide range of fabrics and colours to choose from.Our base dress is typically made using Venetia or Bon Bon. These are the best quality stretch fabrics in South Africa and look and feel amazing.Customers can also choose from a variety of chiffons, tulles, laces, mesh to add as extra layers on their customized item.We also offer Satin as an option on some our designs.

Question 4

I can't get my bridesmaids to Gelique, can I order just with their measurements?

Accepted Answer

Absolutely. Gelique aims to make online shopping easy. Visit our Build Your Dress" app to choose your styles, enter your measurements and place your order.

Question 5

How long does production take?

Accepted Answer

Our standard production line runs for a 4 week period, but this is based on how busy we are. Obviously, we do work on a first come first serve basis so don't leave it too late. In peak seasons, we can be fully booked for up to 2 months.We always do our best to try assist all customers, so please contact us and we will always try make a plan to assist you as quickly as possible (This may incur and additional rush fee)

Question 6

Do you have a flower girl range?

Accepted Answer

Yes, we do have a flower girl range. Some of the range is already on the website and we will be adding more in the future. In the mean time, please email us and we will happily send you a catalogue.

Question 7

Does Gelique hire out dresses?

Accepted Answer

We do not hire our dresses for weddings or events, as we would prefer to make you your own unique item in the colour and size you require. Our dresses are very competitively priced and generally can be worn well after the event.If you are looking to hire a dress, please visit www.vintagebridal.co.za who provide rental and purchases of pre-loved gowns

Question 8

Will my dress need alterations?

Accepted Answer

Our aim has always been to not have our customers come in for multiple fittings and our range has been designed with this in mind. However, with any custom hand-made item there is always a small chance of an alteration being necessary.With so many different body shapes and sizes, we also sometimes need to make a few "tweaks" to ensure the perfect fit.Lengths are our biggest alteration.We are always willing to assist with alterations.

Question 9

What happens if my dress needs alterations?

Accepted Answer

If you have ordered a custom made dress from Gelique and you find that it isn't fitting you exactly as you would like it to, you are welcome to either bring it in to one of our branches and fit the dress (with an assistant)or you can take a photo of yourself in the dress, note what changes are needed and then courier the dress to our head office in Pretoria.Once we receive the item, it will be reviewed by our Production Manager. The outcome will be communicated to you via email and confirm the changes with you accordingly.You, generally, don't need an appointment to bring in an alteration, but please check your nearest branch's operating hours before popping in.

Question 10

Do I need to bring heels with to the appointment?

Accepted Answer

If you can, please do. The closer you have to the right heel length the closer we are to making the garment the right length the first time. This reduces the possibilities of any length alterations being needed in the future.

Question 11

Can all your dresses be made in any colour?

Accepted Answer

All our dresses can be made in any of the colours we have in our range (these colours are available at all our branches and on our website) but not always in all of the fabrics. Some designs cannot be made in satin fabric.We have over 400 different fabric types and colours

Question 12

What does a custom made dress made at Gelique mean?

Accepted Answer

A Gelique custom made garment means you get to choose the base design from our range and completely customize it according to your own personal taste.You can choose the fabrics, colours, bodice options, back options, sleeve options and skirt cuts. You can also choose what extra layers get added. You get to design your own garment, completely unique and made just for you.

Question 13

Do you sell the infinity dress?

Accepted Answer

Yes!. We call it the Gelique Convertible Dress. This was the 1st dress in our range and is still, probably, the most versatile dress any women can own.

Question 14

I can't get to one of your branches, can I still order?

Accepted Answer

Yes!Orders can be placed online on our easy to understand "Build Your Dress" app.Need help? Just give us a call and we will help you complete the order.

Question 15

How can I see the actual colour and fabric?

Accepted Answer

We have tried our best to have all colours on our website match the colour in reality. However, everyone's screens and phones are all differently and may show the colour slightly different.If you want to be 100% sure, we suggest popping into one of our branches or ordering fabric samples that can be couriered straight to your door (this can be done on our website).

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Frequently Asked Questions